Return policy

To our valued customers : We guarantee our product free of manufacturing defect at 100%.

However, if a return is in order, please follow these guidelines :

1/ Call 1-800-368-7478 to retrieve a control number.

2/ All returns for alteration purposes must be properly washed.

3/ Include your name and telephone number explaining reason for return and the quantity you are sending.

4/ Medical Z® will assess the garment and will make the decision to replace, repair refund or make alterations.

No returns or alterations will be accepted if the product has been used for reasons other than it’s intended purpose
or not in accordance with the manufacturer’s care instructions.

5/ Medical Z® will not replace, repair, refund or make alterations to garments that have already been modified or altered.

6/ All merchandise being returned needs to be securely packaged before return.

7/ When warranty has expired, Medical Z® will contact you with the cost of repair.

8/ The shipping charges are the responsibility of the purchaser both to and from the purchaser.

9/ A credit memorandum will be issued to the account based on the amount of credit that applies.